GENERAL F.A.Q

Q. I’d like to order a product, but it does not allow me to add it in the cart.
A. This most likely means that the product is out of stock. Please use the ‘notify me when back in stock’ feature on the product page to get an automatic email notification when the product is back in stock.

Q. When are products coming back into stock?
A. As soon as we have an estimated date of delivery, it will normally be posted on the specific product page, we also encourage you to subscribe to our newsletter and social media feed for updates, notifications and pretty pictures.

Q. I am not sure which size to order?
A. On most product pages there is specific sizing information you can view by clicking the sizing chart image. please be careful on choosing the right size as we do not accept returns due to incorrect sizes.

Q. What kind of payment do you accept?
A. We accept Paypal and major credit cards (Through Paypal's secure website) for the international order.

For domestic order, we accept direct bank transfer, virtual account payment, as well as direct credit card payment through iPay. 

Q. What is the return and exchange policy?
A. It is explained thoroughly in our Lifetime warranty and return policy page here.

Q. Do you ship to my country?
A. Probably yes. Our shipping carrier options ships worldwide. For further information, please refer to the Shipping Information page here.  

Q. How come your product price listing on your site is different with the one i saw a week ago?
A. This might be caused by a number of different reasons, we reserve the rights to change our prices without prior notice.

Q. I Have a voucher / discount code, where do I enter it?
A. When you Check Out, there will be a section on the Shopping cart summary page where you can fill in the voucher / gift card code, once you have done that, your total amount will automatically be deducted.

Q. I still don't get the order delivered to my address. What should I do ? 
A. We don't hold accountable if the final delivery is delayed or exceeds the shipping carrier's estimated arrival time. However, if this case happens, you can contact us at info@lbbjkt.com and we'll assist you further. 

Q. Can I change or cancel my order?
A. If this case does occur you can do so within 30 minutes after you order. You can contact us at info@lbbjkt.com

Q. I checked my order and it was canceled. Why do I get this cancelation?
A. We reserve the right to cancel any order that goes into our system. Normally, it's because the product is not available or you have reached the transaction time limit for 12 hours since the order made without making any payment to our bank account (only for domestic order). You may reach us at info@lbbjkt.com for more information regarding any cancelation.

Q. An Item is missing / i would like to address a complaint
A. If this case happens, you can contact us at info@lbbjkt.com, and we’ll contact you as soon as possible.


Q. Does all of Life Behind Bars products covered by a warranty? 
A. Yes, All of our products are covered by our Limited Lifetime Warranty. For more information regarding warranty claim, please visit our Lifetime Warranty page here

 

Q. I want to claim a warranty. How do I do that?
A. You may apply for a claim through this link here or simply send an email to warranty@lbbjkt.com with some description of the problem and some pictures for us to investigate the repair job.


Q. How long do repairs take?
A. Repair time will depend on the workshop's load and the repair job itself, which may vary around 1-2 days to 2-4 weeks. We will make every effort to be as efficient as possible to finish the process in time.


Q. I’m still having trouble with the checkout process
A. Please refer to the How to Order page for a step-by step guide, if you still have trouble, contact us on info@lbbjkt.com

Q. What are your “office hours”?
A. Monday – Friday, 9AM – 5PM (Western Indonesian Time or GMT +7)


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