Q. I’d like to order a product, but it does not allow me to add it in the cart.
A. This most likely means that the product is out of stock. Please use the ‘notify me when back in stock’ feature on the product page to get an automatic email notification when the product is back in stock.
Q. When are products coming back into stock?
A. As soon as we have an estimated date of delivery, it will normally be posted on the specific product page, we also encourage you to subscribe to our newsletter and social media feed for updates, notifications and pretty pictures.
Q. I am not sure which size to order?
A. On most product pages there is specific sizing information you can view by clicking the sizing chart image. please be careful on choosing the right size as we do not accept returns due to incorrect sizes.
Q. What is the return and exchange policy?
A. It is explained thoroughly in our Lifetime warranty and return policy page here.
Q. How come your product price listing on your site is different with the one i saw a week ago?
A. This might be caused by a number of different reasons, we reserve the rights to change our prices without prior notice.
Q. I Have a voucher / discount code, where do i enter it?
A. When you Check Out, there will be a section on the Shopping cart summary page where you can fill in the voucher / gift card code, once you have done that, your total amount will automatically be deducted.
Q. Can I change or cancel my order?
A. If this case does occur you can do so within 30 minutes after you order. You can contact us at firstname.lastname@example.org
Q. An Item is missing / i would like to address a complaint
A. If this case happens, you can contact us at email@example.com, and we’ll call you as soon as possible.
Q. I’m still having trouble with the checkout process
A. Please refer to the How to Order page for a step-by step guide, if you still have trouble, contact us on firstname.lastname@example.org
Q. What are your “office hours”?
A. Monday – Friday, 9AM – 5PM (Western Indonesian Time or GMT +7)