Q. What International Shipping Method do you use?
A. We use two shipping carrier; DHL, and UPS
Q. How long is the transit time?
A. Transit time varies below:
UPS : 3-5 working days
DHL : 6-9 working days
Q. Do you ship to my country?
A. Probably yes, DHL and UPS ships to more than 120 countries worldwide, but to be sure, you can check the full list here. Or simply make an account on our webstore to see whether we ship directly to your country or not.
Q. Shipping carrier doesn’t seem to show on the carrier list
A. You must first enter your shipping address by making an account in our site, once the system detects the shipping address, local shipment carrier, DHL and UPS (for international shipment) will then show up and calculate the shipping cost automatically. Try to refresh the page if both options don't appear on the page or simply contact us here.
Q. Why is the shipping cost expensive?
A. Shipping cost depends on two things: the product’s volumetric weight, and shipping destination, as a rule of thumb, the farther you are from Indonesia geographically, the higher the cost.
Q. What International payment method do you accept?
A. We accept PayPal and major credit cards (through PayPal’s secure website)
Q. I can’t find PayPal as the payment method.
A. You must first change the currency to US Dollars and tick the ‘agree to the terms and condition’ checkbox
Q. When will my order be sent out?
A. Orders from Indonesia will ship within 24 hours of ordering during business days. Any local orders collected above 2 pm (Indonesia time) will be processed on the next business day. No shipment on the weekend and holiday. International Orders ships every Monday, Wednesday, and Friday. Made by order and backorder items will vary between models, the duration will most likely be specified on the product page description, should any unforeseen delays occur, you will be notified as soon as possible.
Q. How long does Local Shipping take?
A. Depending on where you are in Indonesia and the carrier service of your choice, shipping time varies below:
JNE Oke : 3-7 days
JNE Reg : 2-4 days
JNE YES : 1-3 days
Gosend shipping takes about 1-3 Hours depending on where you are located in Jakarta.
Q. How do I track my shipment?
A. Our shipping carrier will automatically send a shipping notification to our customer email, including the tracking number information. In case there's no email being sent to your mail, we will also email you a tracking number. The tracking number for local orders will be updated as soon as possible in a maximum 1 day after the package dispatched.
Q. Will I get taxed for my purchase?
A. Each country/region applies different regulations regarding import taxes. Each of them has different De minimis value; the maximum threshold for an imported product that will not be subject to tax /duty. So if the value of your total orders (Item+Shipment+other fees) does not exceed the De Minimis value, you may avoid paying duties when shipping to a particular country. For example, imported goods to the United States that has a value of under $800 will not get taxed. For most of the EU member countries, they apply a lower threshold value. This information about taxation for ordering goods from outside the EU here would help. We suggest you check with your local customs agency about the regulation regarding taxation before placing an order or contact us at firstname.lastname@example.org to get more information.
We're not responsible for any duties, taxes, or other import charges that might be levied by the importing country and it will be the buyer’s responsibility that is not included in the total cost of the order.
Q. I have paid the shipping cost. Why do I being asked to pay more fees when the package arrived?
A. There usually some costs that only occur in the country of destination when the package arrived such as Import Tax/Duties, VAT, and Handling Fee. The handling fee usually called "Customs Clearance Fee" which is a fee to clear your package through Customs so that it can be delivered directly to your doorstep without customers having to do it by themself. You can get in touch with the local DHL/UPS officers if you wish to do the customs clearance by yourself to avoid paying more fees.