Q. What International Shipping Method do you use?
A. We use two shipping carrier; DHL, and UPS
Q. How long is the transit time?
A. Transit time varies below:
UPS : 3-5 working days
DHL : 6-9 working days
Q. Do you ship to my country?
A. Probably yes, DHL and UPS ships to more than 120 countries worldwide, but to be sure, you can check the full list here. Or simply make an account on our webstore to see whether we ship directly to your country or not.
Q. EMS Postal service doesn’t seem to show on the carrier list
A. You must first enter your shipping address by making an account in our site, once the system detects the shipping address, EMS postal service will then show up and calculate the shipping cost automatically
Q. Why is the shipping cost expensive?
A. Shipping cost depends on two things: the product’s volumetric weight, and shipping destination, as a rule of thumb, the farther you are from Indonesia geographically, the higher the cost. We do offer a couple of slightly cheaper shipping alternatives: Pos Indonesia International, and sea cargo. although we don’t recommend them as the transit time are significantly longer than EMS, and they don’t provide tracking number, that said the shipment is still insured, thus in the event of a lost package, we can either send you a new one or issue a full refund. Email us at email@example.com for more info on these alternative shipping carriers.
Q. What International payment method do you accept?
A. We accept PayPal and major credit cards (through PayPal’s secure website)
Q. I can’t find PayPal as the payment method.
A. You must first change the currency to US Dollars and tick the ‘agree to the terms and condition’ checkbox
Q. When will my order be sent out?
A. Orders from Indonesia will ship within 24 hours of ordering during business days. International Orders, ships every tuesdays and fridays. Made by order and backorder items will vary between models, the duration will most likely be specified on the product page description, should any unforeseen delays occur, you will be notified as soon as possible.
Q. How long does Local Shipping take?
A. Depending on where you are in Indonesia and the carrier service of your choice, shipping time varies below:
JNE Oke : 3-7 days
JNE Reg : 2-4 days
JNE YES : 1-3 days
Gosend shipping takes about 1-3 Hours depending on where you are located in Jakarta.
Q. How do i track my shipment?
A. Upon shipping your items, we will also email you a tracking number. you can click on that link to track your shipment.
Q. Will i get taxed for my purchase?
A. Most country applies taxation for imported goods. Each country/region applies different regulation regarding import taxes. For example, in the US imports that has value of under $800 will not get taxed. For shipment to the EU countries, any product exported from outside the region (Non-EU) will be the subject of tax. You can also check the information about taxation for ordering goods outside the EU here. We suggest you check with your local customs agency about the regulation regarding taxation before placing an order or contact us at firstname.lastname@example.org.
Unfortunately, any duties, taxes, or other import charges that might be levied by the importing country will be the buyer’s responsibility.