By clicking on the check box at checkout and/or purchasing any products from www.lbbjkt.com, you agree to the following terms and conditions, which apply to all purchases you make on the website. You acknowledge that you are entering into a binding agreement with Life Behind Bars™, a trade name under the company "Lentera Bara Berkarya, PT."
Please ensure that you read these terms carefully and check that the details on the order and these terms are complete and accurate, and then submit your order. If you think that there is a mistake or require any changes, please call us to discuss. We generally aim to confirm any changes in writing to avoid any confusion as to what your updated order is.
We amend these terms from time to time. Every time you place an order with us, the terms in force at the time of your order will apply to the contract between you and us.
Price and Product Terms
We strive to give accurate and up-to-date information about products and prices. We do not guarantee that there will be no errors in the description and/or pricing of the products or the availability of products if you wish to place an order to purchase them.
We do not guarantee if there will be an inaccuracy between the product colors on your screen and the actual colors of the product, as it may depend on your computer or mobile system and settings.
We do our best to present the most updated photos of our product. However, some photos might not be the latest photos of that product version. The description of every product is always updated according to the latest product version.
We reserve the right to modify the information about products displayed on our site, including prices, descriptions, and availability.
We do our best to accept orders. However, we may refuse an order in certain cases, for example, if: (i) The product is no longer available or out of stock or (ii) there is an error on our site relating to the product that you ordered, such as regarding the price or description displayed.
If this happens, we will contact you to let you know. If you have already made any payment in advance, we contact you and continue with the refund if you decide to cancel the order.
All pricing is in Rupiah and/or USD currency. All prices do not include shipping, handling charges, and import tax/duty, if any.
Payment Terms
For local customers, you can make payments through Xendit. You will have various payment options such as virtual accounts, QRIS, e-wallets, credit cards, pay-later, and retail outlets. However, we also accept direct bank transfers. If you select that option on the checkout page, an invoice will be sent to your email along with the bank account number for your transfer.
Your product will be shipped after payment is done. If we do not receive payment or any payment within 12 hours after the date of your order, then your order will be cancelled.
Shipment Terms
You agree to pay any shipping and handling charges shown at the time you place an order. We reserve the right to increase, decrease, or eliminate the shipping and handling charges from time to time, but we will notify you of the charges applicable if there are any changes or extended surcharges before scheduling a shipment.
Extended Surcharge appears as a cost that our carrier charges to send a package to a specific destination that is deemed outside their normal service area, which is usually called Remote Area Delivery or Extended Area Surcharge. These additional charges only appear when the address/destination is outside the carrier's normal service area and only appear when we schedule a pickup through the carrier's website. Therefore, we're not including them in the shipping cost on our website. Our customer service team will reach out to you with this information before proceeding with the order pickup, and they will give you some suggestions to proceed with the shipment.
We will ship your order on the same day or the next day if the payment is done or accepted. No shipment will be processed on the weekend or holiday. If there’s a delay or problem with your order, we will contact you through email as soon as possible. A tracking number will be sent through your email soon after the order is dispatched.
We use several shipping carriers to send your order. Any local shipment will be sent through JNE. For international shipment, we use UPS Express Saver and DHL.
Domestic orders will ship on the same day if received and paid before 2:00 PM GMT+7 and the item is in stock. Any local orders collected after 2 pm will be processed on the next business day.
Note that domestic shipment time depends on where you are in Indonesia and your choice of carrier services. Shipping time varies as follows:
JNE Reg : 2-4 days
JNE YES : 1-2 days
Orders placed with Same Day Delivery will be delivered on the same day or the next calendar day, depending on the cut-off time and delivery conditions.
Instant Courier Delivery ensures the order will be delivered within a few hours of purchase, subject to courier availability, delivery location, and operational hours.
International orders will be shipped on the same day or in 3x24 hours, at the latest, if items are in stock and the payment is done. Our international shipment day is on Monday, Wednesday, and Friday. The shipping rate does not include taxes, duties, or other import charges levied by the importing country, and it will be billed by the courier upon delivery. International shipping estimated arrival time varies below:
UPS: 3-5 working days
DHL: 4-6 working days
Delivery times depend on where you are in the world and your choice of carriers. If delivery exceeds the estimated arrival time, we are not responsible for the delay.
Different countries apply different regulations regarding import taxes; for example, in the US, imports that have a value of under $800 will not get taxed. Importing to the EU countries from outside the region (non-EU) with specific value will be subject to tax. You can also check the information about taxation for ordering goods outside the EU here. We suggest you check with your local customs agency about the regulation regarding taxation before placing an order or contact us at info@lbbjkt.com. Unfortunately, any duties, taxes, or other import charges that might be levied by the importing country will be the buyer’s responsibility.
Any order will be sent by our shipping carrier to the customer’s address. Some of our shipping carrier options, namely EMS Post and Pos Indonesia Standard International, have a standard operating procedure that will automatically return a package to the sender when three attempted deliveries are unsuccessful. UPS and DHL, on the other hand, will contact the sender before returning the package due to the buyer's inability to accept the package.
In the event that an order is returned to us marked as ‘RTS’ (return to sender) due to an unclaimed or refused package, the customer will be contacted immediately, and a return shipping cost & re-shipping fee will be applied. If the customer cannot be reached and doesn’t reply to any of our confirmations or decides that they no longer want to proceed with the re-shipping, the order will automatically be canceled and refunded less the original shipping cost, the return shipping cost to our place, and any import duties/taxes incurred by us while accepting the RTS package. We are not responsible for ‘unclaimed,’ ‘refused,’ or lost packages shipped to the stated address given for the order.
Warranty Terms
Your bag is covered with a lifetime warranty against defects. If you experienced an issue caused by a manufacturing defect, we will repair or replace the bag with a new unit free of charge. This does not cover normal wear and tear, abusive usage, or any alteration/permanent customization. The warranty only covers the product, excluding the content of the bag. For example books, electronics, etc., the user is responsible for keeping their items safe.
If you want to claim your warranty, please email it to info@lbbjkt.com. Please provide a thorough explanation and include clear pictures of the defective point from multiple angles as well as proof of purchase, such as your online order code or a picture of the receipt. Once your claim has been approved, you will then be given an instruction to either send the bag to our retail partner where you bought the bag or send it back to one of our Indonesian workshops for repair.
Return Terms
If you are not satisfied with the product or there is a defect on it during the 14 days since the order arrived, you may return it for a full refund, provided it is in the same condition as it was received and packed in its original packaging, including the box and tags. Your money will be returned when we receive the product. Please note that it can take up to 2 weeks to process your return once we receive the items back.
This 14-day return policy only applies for purchases directly from our webstore. If you purchase the product from one of our retail partners, you’ll need to contact them directly, and they reserve the right to implement their own return policy. Original shipping costs are not refunded, and customers are responsible for return shipping.
To begin processing a return, please email us at info@lbbjkt.com and provide the necessary data, such as your online order code. Once verified, you’ll then be instructed to send the product to us.
Our Intellectual Property
Life Behind Bars, LBBJKT, lbbjkt.com, and other marks indicated on our site are registered trademarks of Lentera Bara Berkarya, PT., or its subsidiaries, registered in Indonesia and other countries. lbbjkt.com Graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Lentera Bara Berkarya, PT. or its subsidiaries. Lentera Bara Berkarya, PT trademarks and trade dress may not be used in connection with any product or service that is not LBB’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Life Behind Bars™. All other trademarks not owned by Life Behind Bars™ or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Lentera Bara Berkarya, PT, or its subsidiaries.