Shipping policy
General Shipping Terms
You agree to pay any shipping and handling charges shown at checkout. We reserve the right to adjust these charges from time to time. If any changes or additional fees (such as extended surcharges) apply, we will notify you before scheduling the shipment.
Extended Surcharge refers to an additional fee charged by our courier partners for deliveries to destinations outside their standard service area, often called Remote Area Delivery or Extended Area Surcharge. Because this charge only appears after a shipment is booked through the courier’s system, it is not included in the shipping cost displayed on our website. If your order is subject to this surcharge, our customer service team will contact you with the details and available options before dispatch.
Orders are shipped on the same or next business day after payment is confirmed. No shipment will be processed on weekends or public holidays.If there’s a delay or issue with your order, we will contact you via email as soon as possible. A tracking number will be provided once your order is dispatched.
Domestic Shipping (Indonesia)
We ship all local orders through JNE, Paxel, Gojek and Grab. Orders paid and confirmed before 2:00 PM GMT+7 (Monday–Friday) will be shipped on the same day. Orders received after that will be shipped on the next business day.
Delivery time depends on the destination and courier’s service performance in your area.
International Shipping
International orders are shipped using UPS Express Saver, DHL Express, or SkyNet Worldwide, depending on destination and service availability. We dispatch international shipments on Monday, Wednesday, and Friday, for orders confirmed and paid before 2:00 PM GMT+7.
Estimated delivery times:
UPS Express Saver: 3–5 business days
DHL Express: 4–7 business days
SKyNet Worldwide: 7–10 business days
Delivery times may vary based on your country’s customs clearance process.
Please note: All international shipments are sent on a Delivered Duty Unpaid (DDU) basis. Import duties, taxes, and customs fees are not included in the price and will be collected separately by your local courier or customs authority.
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Import Duties, Taxes & Customs Clearance
All international shipments are subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are not included in the product or shipping price and are the buyer’s full responsibility.
By placing an order, you agree to:
1. Pay any applicable import duties, taxes, or customs clearance fees charged by your local authority or courier.
2. Acknowledge that refusal to pay these charges does not qualify as a product return or cancellation.
Customers are responsible for understanding and complying with their country’s import regulations before placing an order. For any questions about duties or customs procedures, please contact your local customs authority.
Please note that customs clearance procedures may cause additional delays beyond the estimated delivery time provided by the courier. These delays are beyond our control and vary by country.
U.S. Orders & De Minimis Policy Update
Following recent updates from U.S. Customs and Border Protection (CBP), the previous de minimis exemption (which allowed shipments valued under USD 800 to enter duty-free) will be suspended effective August 29, 2025.
As a result, all shipments to the United States, regardless of declared value, may be subject to import duties, taxes, and customs processing fees.
Refusing or failing to pay these charges does not qualify as a valid reason for return, cancellation, or refund, as stated in our international shipment policy above.
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